How long does grooming take?
On average, a full groom takes between 1½ to 2 hours. For larger dogs (ie: doodles, labs, collies, shepherds), a typical groom lasts 2 to 3 hours. It all just depends on the particular dog and their coat condition and temperament. We always do our best to groom and return your furkid in a timely manner.
When is it best to have my puppy groomed for the first time?
We like to see new puppies in our shop as early as 8-12 weeks of age, so long as they have had their rabies and first distemper vaccinations. It’s never too early to get your dog accustomed to grooming. Your puppy’s first visit will be short and simple. A shampoo, blow-dry, nail trim, brush-out, sanitary trim, and a light body trim. We need to start very slow and sweet as to not stress the pup out and to avoid “turning him off” to the grooming process.
What should I bring to our first appointment?
We ask that you bring a hard copy of your pet's vaccination records that show proof of rabies and distemper vaccination. We also advise that you come with an idea of what haircut you would like as well (some find it useful to bring photos if they desire a particular style). If your pet has certain needs, such medicated shampoo, we recommend you bring those items as well.
How often should I have my pet groomed?
Your grooming schedule is your preference. Some clients who are particular about maintenance come as often as 4-5 weeks, while other "laid-back" clients come anywhere from 6-8 weeks. It all depends on your pet's coat and the type of cut you like best, as well as your at-home grooming habits. If you're not sure of how often to groom, just ask and we can give you our recommendation.
Do I need an appointment?
To prevent overbooking, we require appointments for full grooms. However, we do accept walk-ins for nail trims and "a la carte" services. A shampoo may be available as a walk-in, but we ask that you call ahead to check time availability. For full grooms, we advise that you schedule an appointment at least 48-72 hours prior.
What is your cancellation policy?
If you must cancel an appointment, please give us at least 24 hours notice. In some cases, pets arriving more than 30 minutes late may need to be rescheduled. No-Shows will be noted. After 4 “No-Shows”, you will be required to pay for your grooming appointment in full at the time of scheduling. If this seems a bit extreme, please understand that we work on an appointment basis. If you miss your appointment, we not only have lost business for the day, but also have lost a spot for a customer who could have used it.
Can I stay with my pet during the grooming?
We ask that you do not. Pets are calmer and better behaved for grooming when their owner is not present. When the owner is present, the dog is so focused on the owner that it disrupts the grooming process. It simply is harder for the dog and the groomer. We need the dogs’ full attention. We are using very sharp equipment around your pet’s eyes and other parts of the body. With the owner present, the dog's attention is not on us and will not remain still enough for us to groom safely.
My dog is matted but I don’t want him shaved. Why can’t you just brush him/her out?
Brushing out tight, matted fur is not only severely painful to the dog, but also damaging to our equipment. For the safety and health of your dog, it is best to shave out the matted hair. We always try our best to save as much of the coat as we possibly can, and use a deep conditioner that works to help detangle the hair. We cannot stress enough the importance of routine home brushing to prevent matting!
Do you put animals "under" for grooming?
We do not sedate animals. Anesthesia can only be in the possession of and administered by licensed veterinary staff. For nippy or aggressive pets, we may use muzzles. However, if your pet is overly aggressive and considered unsafe for grooming, we may refuse services altogether. If you feel your pet may be overly stressed or very aggressive for a grooming, please consult with your veterinarian to discuss possible sedatives or other options. If your pet is already sedated or has taken sedatives at the time of your appointment, please let us know.